First-class Telegram support

Customer service that actually gets Telegram.

A bot and group mirror in the same inbox. Two minutes to connect. Built for communities that actually live on Telegram.

Start free — no card See pricing
The problem

Why support on Telegram usually breaks

01

Your competitors dump Telegram into email.

Telegram messages end up in whoever's phone saw them first, then half of them get screenshotted into email. There's a better way.

02

Most tools treat Telegram like an afterthought.

Crisp, Intercom, and Zendesk bolt Telegram on with a webhook and call it a day. We built it native — stickers, topics, mini apps, the whole thing.

03

Your community already lives somewhere.

Already running an official group with thousands of members? Keep it. We mirror it into your inbox and map each chat to its own topic. Nothing for your community to learn.

Two modes

Run a bot, mirror a group, or both

Bot mode

A customer-facing bot that answers in DMs. AI handles the first pass; your team jumps in on anything tricky.

How it works

  1. 1Create a bot with @BotFather.
  2. 2Paste the token into Lane.Chat.
  3. 3Users DM the bot — replies land in your inbox.

Group-mirror mode

Mirror a community group into your inbox. Each user's messages become their own topic — no migration, no disruption to the group.

How it works

  1. 1Add your bot to the group as admin.
  2. 2Turn on mirror mode in settings.
  3. 3Each chat becomes a topic. Reply from the web app.
Setup

Go live on Telegram

Four steps, roughly two minutes. Everything below is also in the product.

  1. 1Grab a bot token from @BotFather.
  2. 2Paste it in Settings → Channels → Telegram.
  3. 3Users DM your bot — or add it to a group and we mirror the thread into your inbox.
  4. 4Reply from the Lane.Chat web app; the user sees it in Telegram.
Who this is for

If any of this sounds like you, keep reading

Crypto / Web3

Crypto and Web3 teams

Your users live on Telegram. So should your support. AI handles FAQs, humans jump in on the signals that matter.

Gaming / fandom

Gaming and fandom communities

Mirror the official Telegram group. AI answers the repeat questions, mods escalate the rest — without babysitting the chat.

SaaS

SaaS with a Telegram channel

Broadcast updates, handle tickets, run campaigns — all from one inbox, same workspace as your web widget.

What you get

Built for Telegram, not bolted on

AI replies grounded in your docs

Drop in your docs, help center, or pasted Q&A. The AI answers from your content — not a generic model guess. Knowledge base →

Rich messages, not just text

Inline buttons, cards, stickers, even mini apps — not plain text fallbacks.

Shared inbox across every channel

Same inbox handles Web widget, WhatsApp, Slack, and native SDKs. Switch channels without switching tools. All channels →

Human handover with full context

When a human takes over, they get the full transcript, the AI's reasoning, and the user's history. No cold hand-offs.

One chat, one topic

Each Telegram chat maps to one topic in your inbox. No tab chaos, no missed DMs.

Broadcast and campaigns via API

Send updates, announcements, or drip campaigns via a simple API. We handle batching, retries, and opt-out.

Why trust us

The numbers

Built by a team that runs its own Telegram community since 2021. We use Lane.Chat every day for our own support.

1.2M+
Messages handled / month
92%
AI resolution rate
1.7s
Median first response
Questions

Things people ask before signing up

Do I need a Telegram Business number?
No. You need a bot token from @BotFather — that's it. No Business number, no SIM, no KYC. Takes about thirty seconds.
I already have a Telegram group with thousands of members. Will this break it?
Add our bot to the group as an admin and enable mirror mode. We pick up existing members automatically; each chat becomes its own topic in your inbox. No migration, no disruption.
What about Telegram's rate limits?
We do the boring batching and backoff for you. If you're broadcasting to a big list, we pace it so Telegram doesn't rate-limit you — and retry anything that bounces.
How do you handle stickers and voice notes?
Stickers, voice notes, GIFs, and animated stickers all come through as native Telegram media — no file re-upload, no quality loss. Your agents see and send the real thing.
Which channels can I connect?
Web widget, Telegram (bot + group mirror), WhatsApp Business, Slack, and native iOS/Android SDKs. REST API and webhooks for everything else.

Ready when you are.

Grab a bot token, paste it in, and you're live. No sales call required.

Connect Telegram in 2 minutes See pricing

No credit card needed. Free tier stays free.