Telegram, the web widget, your mobile app, WhatsApp, Line — one shared inbox, one keyboard shortcut to reply, AI quietly drafting alongside you.
The small things that make agents actually like the job — keyboard-driven, context in the same view, no tab-juggling.
One customer = one profile, no matter if they came from Telegram today and the web widget last month. Every thread they ever had, right there.
unified customer IDNew thread lands in the right queue automatically. Manual handoff between agents is two clicks with a note attached.
auto-routing · manual handoff@-mention a teammate in the internal note, pull in a specialist, leave a handover comment. The customer never sees any of it.
@mentions · private notesFlow auto-tags on intent and channel. Your team adds the weird ones. Filters and reporting get smarter every week.
auto-tag + manualCustomer's orders, profile, tags and history sit in the right pane. Pull from Shopify, Stripe, HubSpot or your own backend via webhook.
CRM + order syncHit / and fire a canned reply with merged variables — name, order, delivery date. Fewer typos, faster replies, happier customers.
The dashboard you open once a week to find out what's really going on — response times, AI accuracy, channel split, trending topics.
Open the workbench on your laptop in the morning, switch to your phone on the train, finish on a tablet at the counter — same inbox, same drafts, same place in the thread.
No install. Open dash.lane.chat and you're in. Works with your password manager, SSO, the works.
Push notifications, voice replies, quick templates. For when a VIP pings at 11pm.
Native macOS and Windows builds. Notifications, shortcuts, offline queue.
Live sync across devices. Your reply from your phone shows as "typing…" on the other two devices. No double-sends, no conflicts.