Shoppers ask the same things all day — where's my order, can I return this, does it come in blue. LaneChat answers instantly from your store's knowledge, on your site and on Telegram, and pulls in a human the moment a sale or a problem needs one.
No credit card required. Live on your store in an afternoon.
The single most repeated question in e-commerce. LaneChat answers it instantly instead of burning an agent's time.
Walk shoppers through your policy automatically, and escalate the edge cases to a human with full context.
Answer sizing, stock, and shipping questions in the moment — the difference between a cart and a bounce.
Catch shoppers on your storefront and in the messaging apps they already live in, from one shared inbox.
Point it at your product catalog, policies, and FAQs; it answers in your voice from day one.
AI clears the repetitive 80%; your team jumps on the high-value 20% with the full conversation in hand.
Yes. LaneChat sits on top of your storefront and messaging channels, answering shopper questions from your product and policy knowledge, and handing off to your team when needed.
Yes — order-status, shipping, and returns questions are exactly the repetitive volume LaneChat handles first, so your team only sees the cases that need a person.
Your website widget and Telegram are first-class, so you can meet shoppers both on-site and in the messaging apps they already use.
Start free, connect your store and Telegram, and let AI handle the questions that don't need you.
Start free