LiveChat is a polished, mature product — no argument there. But its pricing runs $19 to $79 per agent per month, and the AI chatbot is a separate product on top. LaneChat prices by app, not by seat, includes AI that answers from your own docs, and treats Telegram as a native channel. Add your whole team without doing math.
No credit card required. Import your knowledge base in minutes.
An honest comparison. LiveChat has earned its reputation over two decades — here is where the two products genuinely differ.
| Feature | LaneChat | LiveChat |
|---|---|---|
| Telegram (native, groups & bots) | First-class | Via marketplace apps |
| AI answers over your knowledge base | Included, with citations | ChatBotseparate product, from $52/mo |
| Roleplay AI personas | Yes | No |
| Pricing model | Per appflat plans, AI included | Per agent$19-79/agent/mo billed annually |
| Free plan | Yes | 14-day trial |
| Developer API & SDK | Yes | Yes |
| Time to first value | Minutesimport KB, connect a channel | Minuteswidget install is quick too |
Per-agent pricing means every new hire raises your software bill. LaneChat charges per app with flat plans, so seat seven costs the same as seat one: nothing extra. Budgeting takes one line.
Groups, bots, and DMs handled natively — not through a marketplace app with its own upgrade tier. If your audience is on Telegram, LaneChat treats it as a home channel.
LiveChat's chatbot is a separate product with its own subscription. LaneChat's AI ships in the core plans, answers from your docs, and cites the exact source behind each answer.
Point LaneChat at your docs, help center, or a few URLs. The AI starts answering from them right away.
Telegram, your website widget, and more — connected in a few clicks, no marketplace app required.
AI takes the first pass; your team steps in when it matters, all in one shared inbox.
If per-agent pricing is starting to sting, or your customers reach you on Telegram and messaging apps, yes. LiveChat is a polished, battle-tested product with a big integration marketplace; LaneChat is messaging-first with Telegram as a native channel, AI answers included in the plans, and per-app pricing that stays flat as your team grows. LaneChat also has a free plan, while LiveChat offers a 14-day trial.
LiveChat charges per agent: $19 to $79 per agent per month billed annually depending on the plan, and its ChatBot automation is a separate product starting around $52 a month. LaneChat charges per app with flat plans and AI included, so adding teammates doesn't change the bill. Check our pricing page for exact numbers.
LiveChat includes AI assist features for agents, and pairs with ChatBot — a capable but separately priced product — for automated conversations. LaneChat builds the AI into the core product: it answers customers directly from your knowledge base, cites the source behind each answer, and hands off to a human when it's unsure. LaneChat also offers Roleplay AI personas, which LiveChat does not.
Yes — Telegram is a native, first-class channel in LaneChat, including groups and bots. LiveChat reaches Telegram through marketplace apps, some with their own pricing tiers, rather than as a built-in channel.
Start free, import your knowledge base, and connect Telegram in minutes.
Start free