Flow 01 · Refund
Auto-refund under $50
Small refund, recent order, customer on Telegram: done in 2 seconds, no ticket opened. Anything borderline gets a human — with the order already pulled up.
Handle refunds, track orders, and manage returns automatically — one inbox for Shopify, Telegram, Web, and more.
Forty percent of your support queue is "where's my order?" You shouldn't be typing tracking numbers by hand — or paying an agent to.
Returns happen. A good policy explained clearly turns a refund request into a repeat buyer. A confusing one turns it into a chargeback.
Abandoned carts cost retailers $10B a year. Most of it is lost to bad nudge timing. Fix that with flows on channels people actually open — not another email.
Small refund, recent order, customer on Telegram: done in 2 seconds, no ticket opened. Anything borderline gets a human — with the order already pulled up.
Customer asks "where's my order?" — AI pulls live tracking from Shopify, replies with carrier, status, and ETA. No agent typing, no tab-switching.
Idle in checkout for 2 hours? Flow fires a Telegram push with the exact cart items and an incentive card — recover carts at a fraction of email cost.
Four steps, under 10 minutes. Most of it is drag-and-drop.
Your tone, your policies, your product catalog — the AI learns all of it. Replies sound like your brand, not a bot.
RAG-powered search across your product specs, sizing, and compatibility docs. No more "let me check and get back to you".
One inbox, one team, many storefronts. Shared agents across workspaces. Reporting rolls up or filters per brand.
Native connectors for Shopify, WooCommerce, and Stripe. For anything custom, hit our REST API with an order number and we handle the rest.
AI reads your return policy PDF, applies your rules (amount, order age, product category) and refunds instantly when eligible.
Idle in checkout for 2 hours? Flow fires a push on Telegram or Web with the exact cart and a one-tap checkout link.
Upload return policies, size charts, shipping FAQs, and warranty docs. RAG-powered search means no more "let me check and get back to you". Knowledge base →
Send product cards with images, tracking updates with live ETAs, and interactive buttons that feel native on every channel.
Webhooks, REST endpoints, custom flow steps, and triggers. Build the logic your store actually needs.
Built by a team that's been shipping DTC products since 2019. We built Lane.Chat for our own stores first — then opened it up.