Most of what hits your support queue is routine — branch hours, statement dates, how to replace a card. LaneChat answers those instantly from your approved policy content, on your website and on Telegram, and puts anything sensitive straight in front of a human with the full conversation attached.
No credit card required. Answers only from the content you approve.
Balances, statement cycles, card activation, lost-card steps — the same handful of questions, over and over, tying up agents who could be handling harder cases.
A wrong answer about fees or dispute windows is a real problem in banking. Generic AI chatbots improvise; you need something that only speaks from what you've actually approved.
Disputes, fraud reports, anything tied to a specific account — these need a trained human, not a bot guessing. The hard part is catching them early and routing them well.
Load your rate sheets, fee schedules, and policy docs. LaneChat answers routine questions from that approved content only — it doesn't improvise, and it doesn't touch live account data.
Meet customers on your website widget and on Telegram, with a human agent always able to step into either channel the moment it's needed.
When a conversation needs a human — a dispute, a fraud flag, anything account-specific — your team gets the entire thread, not a cold transfer. The customer never repeats themselves.
No. LaneChat answers questions from the knowledge base you approve — hours, fees, statement dates, how to report a lost card — and never takes account actions or accesses live balances on its own. Anything involving a specific account, a transaction, or a sensitive request routes to a human agent.
LaneChat is a support tool, not a compliance product — we don't claim certifications or make regulatory guarantees. What we do is give your team a clear, auditable log of every AI answer and every handoff, so your compliance and risk processes stay in your hands.
The moment a conversation touches something sensitive — a specific account, a dispute, a fraud concern — LaneChat flags it and hands off to your team with the full conversation history attached, so the customer never has to repeat themselves.
Start free, load your policy content, and connect your website and Telegram — LaneChat takes the repetitive volume off your team's plate.
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