From scripts that break to conversations that work.

Customer service that actually talks like a person.

One inbox for Web, Telegram, WhatsApp, and your app. AI drafts, humans approve. Cites your docs. No hallucinations. Free to start.

Start free — no card See pricing

Why most AI chatbots fail

Most "AI customer service" is a chatbot in a costume.

Generic AI assistants hallucinate your business.

A stock "AI assistant" doesn't know your pricing, your refund rules, or that you ship from two warehouses. It invents confident-sounding answers and breaks trust.

Handoff to humans is usually broken.

By the time a ticket gets to a human, the customer has already closed the tab. The handoff has to happen in the same thread, in seconds — not in a new queue that someone checks every 4 hours.

Templates don't scale; real conversations don't follow a script.

Scripts optimize for things that never happen. Real customers ask weird questions, in weird orders, with typos. You can't template your way out of that — you need an AI that reads your docs and a human who can jump in.

How Lane.Chat is different

Four things most "AI support" tools skip.

Cites your docs

Upload your handbook, PDFs, a Notion export, a URL. Every answer points to the page it came from — no more made-up pricing.

Human in the loop

AI drafts the reply. Your team approves, edits with two keystrokes, or rewrites it. Customers get fast and correct — not just fast.

First-class Telegram

Not a webhook forwarder. A real Telegram bot, real group mirror, real reply-to threading — Telegram is treated as a first-class channel, not an afterthought.

Your brand voice

Persona system: give the AI a tone, a memory, and boundaries. It sounds like your brand, not like ChatGPT wearing a name tag.

Five seconds to an answer that cites your docs

When a visitor asks, the AI answers — and shows its work.

This is a real conversation shape. The AI reads your handbook, cites the exact page, and hands off the moment a human is needed.

What's your return policy?

Within 30 days, no questions asked — unworn items ship back on us. Want me to start the refund now?

Source: returns-policy.md, p.3 · Knowledge base

Where conversations happen

One inbox. Every channel your customers actually use.

Web widget

Two lines of JavaScript and your site has a chat bubble. Works on React, WordPress, raw HTML — whatever you run.

Real bot plus group mirror. Owners answer from their phone; the visitor never leaves Telegram.

WhatsApp Business

WhatsApp Business API with templates, interactive buttons, media — no third-party BSP required.

Slack

Your team answers tickets from the same Slack channel they already live in. No extra app to babysit.

iOS and Android SDKs

Drop-in SDKs for iOS and Android. Push notifications, offline queue, unread badge — wired up out of the box.

REST API

REST endpoints for inbound messages, outbound replies, agent routing, webhook events. Keys rotate from the dashboard.

The Flow engine

Rules for when the AI should shut up and pass the call.

Pick a trigger, add a branch, hand off when it matters. No code, no deploys — just pick what the AI should do when it sees a refund question, a VIP, a late-night ping.

See how Flow works →

What the numbers look like

The boring numbers.

Aggregated across teams using Lane.Chat in production. Your mileage will vary — but the shape is the same.

1.2M+

Messages handled / month

92%

AI resolution rate

1.7s

Median first response

Built by people who hate bad support tools.

Questions people actually ask

Quick answers before you sign up.

How's this different from Intercom, Crisp, or Drift?

Those tools are great inboxes. They bolted AI on top. We started from the other direction: build the AI around your docs and your people, then wrap an inbox around it. If all you need is a shared inbox, Intercom is fine. If you want AI that actually answers correctly, try us.

Do you really have a free plan?

Yes. The Free plan covers one app, one seat, and enough AI tokens to kick the tires. No credit card needed.

How long does setup take?

Five minutes end-to-end. Paste a snippet, upload a PDF, pick a persona — you're live. No sales call, no onboarding consultant, no contract.

Can it learn from our own docs?

Yes — upload PDFs, paste Notion exports, or point it at a public URL. The AI reads them, indexes them, and cites the exact page every time it answers. Update the doc, the AI updates too.

Is my data safe?

Encrypted at rest with AES-256, in transit with TLS 1.3. Role-based access control on the team side, audit logs for admins.