Tutorials

Build a Knowledge Base So AI Answers for You

Feed your FAQ into Lane.Chat's KB and the AI answers from it. Six steps: categories, content, turn on AI auto-reply, test, review misses, iterate.

Lane.Chat Team ·
Solo en inglés por ahora — la traducción al chino está en camino.

The Lane.Chat AI doesn't make things up — it answers from your knowledge base. What's in there, it can answer. Spend an afternoon loading your FAQ and half your repeat questions start handling themselves.

Step 1: Open Console → Knowledge Base

In the left nav, go to AI → Knowledge Base. First visit it's empty; top of the page you'll see New category and Import buttons.

Step 1 — empty knowledge base home

Step 2: Create a few categories

Split by topic: Accounts, Billing, Technical, How-to. Categories are for you and for maintenance — retrieval works across all of them regardless. Keep each category around 20 to 30 entries; split when it grows past that.

Step 2 — new category modal

Step 3: Paste FAQs or upload markdown

Inside a category, click New entry. Paste Q/A pairs in this shape:

Q: How do I change my login email?
A: Account → Profile → Change email. We send a verification link to the new address.

Already have markdown docs? Click Upload and drop .md files — we chunk them on headings. Keep individual entries under ~500 words; long ones fragment retrieval.

Step 4: Turn on AI auto-reply

Go to Settings → AI and switch on Enable AI auto-reply. That's the whole setup — there's no separate "answer from knowledge base" toggle to hunt for. With AI on and content in your knowledge base, answers pull from your entries automatically.

Step 4 — AI auto-reply switch in AI settings

Step 5: Confirm your entries got indexed

Open an entry you just saved. The editor shows its indexing status — you're looking for Indexed, with the chunk breakdown next to it, e.g. Indexed · 3 chunks · 540 tokens. That means the entry is live and retrievable.

The real test happens in conversation: open a page with your widget and ask the questions you just loaded. If the AI grabs the wrong entry, tighten that entry's wording or split it in two.

Step 5 — entry indexed status

Step 6: Review the "misses" report

After a few days, open AI → Analytics → Unanswered. This is every question where the AI gave up or scored too low. Pick the frequent ones and write KB entries for them. Run this loop once a week — accuracy climbs noticeably in two weeks.

截图清单 / Screenshots Checklist

  • 01-kb-home.png — Empty KB home with the two action buttons
  • 02-new-category.png — New category modal with name field
  • 04-ai-kb-toggle.png — Enable AI auto-reply switch in AI settings
  • 05-preview-citations.png — Entry editor showing the Indexed status with chunk and token counts

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