Build a Knowledge Base So AI Answers for You

The Lane.Chat AI doesn't make things up — it answers from your knowledge base. What's in there, it can answer. Spend an afternoon loading your FAQ and half your repeat questions start handling themselves.

Step 1: Open Console → Knowledge Base

In the left nav, go to AI → Knowledge Base. First visit it's empty; top of the page you'll see New category and Import buttons.

Step 2: Create a few categories

Split by topic: Accounts, Billing, Technical, How-to. Categories are for you and for maintenance — retrieval works across all of them regardless. Keep each category around 20 to 30 entries; split when it grows past that.

Step 3: Paste FAQs or upload markdown

Inside a category, click New entry. Paste Q/A pairs in this shape:

Q: How do I change my login email?
A: Account → Profile → Change email. We send a verification link to the new address.

Already have markdown docs? Click Upload and drop .md files — we chunk them on headings. Keep individual entries under ~500 words; long ones fragment retrieval.

Step 4: Turn on "AI answers from KB"

Go to AI → Settings and flip on KB citation. Set a similarity threshold — above it, the AI answers from KB; below, it falls back or hands off. 0.75 is a reasonable starting point.

Step 5: Test in the preview pane

Top right Preview opens a chat with your AI. Ask the questions you just loaded. Each answer shows its sources inline — click to verify it pulled from the right entry. If it picks the wrong one, tighten the entry's wording or split it.

Step 6: Review the "misses" report

After a few days, open AI → Analytics → Unanswered. This is every question where the AI gave up or scored too low. Pick the frequent ones and write KB entries for them. Run this loop once a week — accuracy climbs noticeably in two weeks.

截图清单 / Screenshots Checklist

• 01-kb-home.png — Empty KB home with the two action buttons
• 02-new-category.png — New category modal with name field
• 04-ai-kb-toggle.png — KB citation toggle and threshold slider in AI settings
• 05-preview-citations.png — Preview pane showing cited entries beneath an answer