Tutorials

Connect WhatsApp Cloud API to Lane.Chat

Seven steps covering Meta App creation, WhatsApp product setup, number verification, permanent token, webhook, and template submission.

Lane.Chat Team ·
Bisher nur auf Englisch — die chinesische Übersetzung kommt bald.

Cloud API setup has more moving parts than Telegram. Seven steps, roughly 15-20 minutes if nothing gets stuck in Meta review.

Step 1: Create a Meta App

Go to developers.facebook.com → My Apps → Create App. Pick "Business" as the app type. Name it something internal-friendly like YourBrand Support.

Step 1 — Meta App creation wizard

Step 2: Add the WhatsApp product

In the app dashboard, scroll to "Add products" and click Set Up on the WhatsApp card. Meta provisions a test number automatically so you can test before verifying your real number.

Step 2 — Add WhatsApp product

Step 3: Verify your business phone number

Under WhatsApp → Getting Started → Phone Numbers, click Add Phone Number. Enter the number you want to use for support. Meta sends a code via SMS or voice call — enter it to verify. The number cannot be actively used on a regular WhatsApp or Business App account.

Step 4: Generate a permanent access token

The default token expires in 24 hours, which is useless for production. Create a System User in Business Settings → Users → System Users, assign it to your WhatsApp Business Account with full permissions, then generate a token with whatsapp_business_messaging and whatsapp_business_management scopes. Set the expiration to Never.

Step 4 — System user with permanent token

Step 5: Paste credentials into Lane.Chat

In the Lane.Chat dashboard, go to Channels → WhatsApp → Add Cloud API Number. Paste three values: Phone Number ID, WhatsApp Business Account ID, and the permanent token. Click Verify. Lane.Chat hits Meta's API to confirm all three.

Step 5 — Paste Cloud API credentials

Step 6: Configure the webhook

Back in the Meta App, go to WhatsApp → Configuration. Paste the webhook URL shown in the Lane.Chat dashboard and the verify token. Subscribe to the messages field. Meta pings the URL once to confirm it is reachable.

Step 6 — Webhook configuration in Meta App

Step 7: Submit your first template

Still in Meta App → WhatsApp → Message Templates, click Create Template. Pick a category — Utility is easier to get approved than Marketing for a first submission. Write your copy, declare variable examples, submit. Approval usually lands within an hour.

Step 7 — Submit message template

What to do next

  • Send a test message inside the 24-hour window to confirm the pipe works end to end
  • Add more templates for order confirmations, shipping updates, and the like
  • Watch your quality rating in WhatsApp Manager for the first two weeks

截图清单 / Screenshots Checklist

  • 01-create-meta-app.png — Meta developers.facebook.com app creation wizard
  • 02-add-whatsapp-product.png — Adding the WhatsApp product to your app
  • 04-permanent-token.png — System User with permanent token generated
  • 05-paste-credentials.png — Lane.Chat dashboard accepting Phone Number ID, WABA ID, token
  • 06-webhook-config.png — Webhook URL and verify token configured in Meta App
  • 07-template-submit.png — Message template submission form

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