Built for Telegram, works everywhere
Works with
Web Telegram App REST API Webhook
1.2M+
Messages handled / month
92%
AI resolution rate
1.7s
Median first response

Automate the boring 80%

Pick a trigger, add a branch, hand off to a human when it matters. No canvas gymnastics.

Trigger Message, event, schedule, webhook
Branch By intent, language, plan, hour
AI reply GPT replies grounded in your KB
Human handoff Route to the right teammate
Push back Back on Telegram, Web, or email

See all triggers and actions →

More than text. More than replies.

Cards, buttons, carousels, forms — plus outbound nudges triggered by your own app events.

Rich replies, not just text

Cards, buttons, carousels, forms — the stuff a plain text reply can't do.

Cards Buttons Carousels Images Files Forms Markdown Share targets
Hydrating serum · 30ml $128 · Free shipping

Reach out first

Catch signals from your own app. Send the right nudge on the right channel.

TRIGGER Cart abandoned · idle > 2h · logged in
SEND Telegram · personalized product card
AILane AI
Still thinking about that serum? Free shipping ends tonight — want me to hold one for you?
Delivered to Telegram · opened 38s later · clicked "Buy now"

A workbench your team won't dread

One inbox for every channel. Customer context on the right, AI suggestions inline, data that actually tells you something.

L
Lindsay
Did my package ship yet?
J
James
Can I upgrade to Pro later?
M
Mei
Thinking about the double-eyelid consult
W
Wong
Invoice didn't come through
Did my package ship yet?
AILane AI
Hey Lindsay — your order is with the courier, should be there Wednesday. Tracking: SF1234567890
Lindsay Parker
VIP · 3 orders · joined Feb 2024

Recent orders
#10284 · Serum bundle · shipped
#10199 · Face mask ×3 · delivered
1,284
Conversations this week
92%
AI resolution rate
1.7s
Median first response

Tour the full workbench →

Embed it. Script it. Ship it.

Clean REST API, webhooks for every event, SDKs for the stuff you'd expect. Built by devs who hate bad docs.

embed · html
<script>
  window.LANE_APP_ID = "app_xxxx";
</script>
<script src="https://lane.chat/widget.js" async></script>
send · curl
curl -X POST https://api.lane.chat/v1/messages \
  -H "Authorization: Bearer $LANE_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "user_abc",
    "text": "Your order shipped — tracking SF1234567890"
  }'

Simple plans, honest pricing

Start free, upgrade when it hurts. No seat fees on Pro — bring the whole team.

Free

Kick the tires

$0/mo
  • 10k AI tokens / month
  • 1 channel
  • 1 teammate
  • Community support
Start free

Enterprise

Need more? Let's talk

$99/mo, starting
  • Everything in Pro
  • SSO + audit logs
  • Dedicated support + SLA
  • Custom data retention
Talk to us
Compare every plan side by side →

Common questions

Quick answers. If you need more, our inbox is right there.

Do you actually support Telegram properly?
Yes. Telegram is a first-class channel here, not an afterthought. Bots, groups, channels, stickers, mini apps — all wired up out of the box.
Is there a free plan?
Free forever for small projects. No card needed to start. Upgrade when you outgrow the limits — or don't.
How does the AI learn our product?
Drop PDFs, Markdown, Notion exports, or Google Docs into the knowledge base. The AI reads them, cites the source, and keeps learning as you update docs.
What about data privacy?
Every message is encrypted in transit and at rest. We're SOC 2 Type II in progress, GDPR compliant, and we never train on your data.
Can we build on top of the API?
Yes — we ship SDKs for web, iOS, and Android, plus a clean REST API and webhooks. If you'd rather build your own UI, knock yourself out.
Read the full FAQ →

Ready to stop copy-pasting replies?

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